Last updated: 18 July 2026
Purchases in Bus Manager (currency packs, battle pass, VIP/subscription-like products and other IAPs) are processed by the Apple App Store or Google Play. The store is the payment provider; transactions may be validated via RevenueCat.
1. General rule
After digital content is delivered, refunds are primarily governed by the applicable store’s refund policies, without prejudice to mandatory consumer rights. We do not store card details.
2. Apple App Store
For iOS purchases, submit refund requests through Apple’s official channels (e.g. reportaproblem.apple.com). Apple’s decision controls.
3. Google Play
For Android purchases, use Google Play’s purchase/subscription management or Google’s refund flows. Google’s decision controls.
4. Our role
If you believe there is a technical store-related issue (double charge, missing entitlements, etc.), email [email protected] with order/transaction ID, platform and approximate purchase time. Where appropriate we may help restore entitlements; we cannot issue store refunds ourselves.
5. Subscriptions
Cancel auto-renewing subscriptions in your store account settings. Cancellation usually keeps access until the end of the current period; store rules apply.
6. Gacha and consumed content
Opened gacha pulls, spent virtual currency and consumed digital content are generally non-refundable (subject to mandatory legal rights).
7. Unauthorized charges
If you see a purchase you do not recognize, secure your store account first, then contact the store and us.
Related pages: Terms of Service, Contact.